Satisfaction, product and service quality ratings at a Fast Casual Restaurant Chain

The satisfaction, product and service quality ratings at K&N Management, a US Owner of Fast Casual Restaurant Chains. Significantly outperformed its best competitor. K&N’s Rudy and Mighty Fine chains had higher satisfaction levels than the satisfaction levels of the best competitor for each of the Key Guest Requirements (KGRs) and for overall satisfaction. For example in 2009 K&N’s Rudy chain scored 4.9 and the Mighty Fine chain scored 4.8 against the best competitor score of 4.4. In Hospita...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value