The satisfaction, product and service quality ratings at K&N Management, a US Owner of Fast Casual Restaurant Chains. Significantly outperformed its best competitor. K&N’s Rudy and Mighty Fine chains had higher satisfaction levels than the satisfaction levels of the best competitor for each of the Key Guest Requirements (KGRs) and for overall satisfaction. For example…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X