The Medical City (TMC), a health care complex based in the Philippines, won awarded the 2015 Global Benchmarking Network’s (GBN) Global Benchmarking Award. Leaders had institutionalised Benchmarking Global Best Practices by integrating the methodology in its strategic/operational planning sessions, and continuous quality improvement and innovation initiatives. Best Practice Benchmarking was used to search for best…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking

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