Salford Royal Hospitals NHS Trust adopted the EFQM Excellence Model to integrate its quality initiatives in late 1994. Since 1996 self-assessment against the Model's nine criteria became the driver of the Trust's management system. Clinicians and managers became able to identify the organisation's strengths and areas for improvement openly and honestly. The self-assessments formed the…
BPIR Categories14.3.4 Conduct a business excellence assessment.
8.2.5 Leaders review org performance/capabilities
2.4.3 Franchise products and services
6.4.1 Improve process/service performance