Founded in about 1993, Westel Mobile Telecommunications Co., a Hungarian wireless carrier, became Hungary's first telecom provider to achieve ISO 9001 certification in 1995. Using the Malcolm Baldrige National Quality Award criteria a vision, mission, values (including external best practices) and company culture were developed, and three major performance planks were established: Shareholder Needs; Customer…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.1.1 Design & deploy performance measurement system
14.3.3 Implement an org-wide continuous improvemnt program

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