In 1989 a system of quality assessments was initiated at Coming Incorporated, the largest supplier of optical fibre in the world. In 1993 a set of eight customer focussed, results-oriented, forward-looking, entrepreneurial, rigorous, open, engaging, and enabling dimensions identifying behaviours that described a desired operating environment for quality were defined, and measured through 360 degree feedback to help individuals improve personal performance. Baldrige based criteria coupled with IS...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program
14.2.4 Conduct best practice/ process benchmarking
15.1.1 Strategy success measures & performance indexes

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