In June to December 1997, an ambulance service centre located at the Germany-Swiss border in Bad Sackinggen performed a self-assessment against the European Foundation of Quality Management model. The general practice combined a matrix chart and questionnaire approach for self-assessment. The feedback report contained 63 strengths and 71 areas for improvement addressing medical (urological) and…

BPIR Categories

14.3.4 Conduct a business excellence assessment.

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