To support its Culture of Excellence (COE), the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), adopted a Servant-Leadership Philosophy that when leaders provided excellent service to employees, employees provided excellent service to customers. The approach was enhanced by a system-wide partnering…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees
9.7.1 Encourage employee involvement and feedback

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