The Improvement Process at Southcentral Foundation (SCF), an Alaska Native healthcare organisation and 2017 Baldrige National Quality Award recipient, balanced removing undesirable variation with continual innovation and the spread of evolving best practices. To ensure there is a systematic evaluation and improvement of KWP, the Process Improvement PI, and Quality Improvement QI Committees provided oversight…

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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