BPIR Categories
7.2.2 Handle warranties & claims7.3.2 Manage customer complaints
To ensure it delivered service excellence, the Geisinger Health System, a physician-led US health care system, improved access and enhanced care provision, implemented same-day appointments, and initiated an external scheduling app. To address interactions that troubled patients, Geisinger launched an initiative aimed at ‘doing.it right for every patient every time’ that included a provision to…
7.3.2 Manage customer complaints
7.3.2 Manage customer complaints