Service / Process Design at Baldrige Award Winning Adventist Health White Memorial

To design services and processes to meet key healthcare services and work process requirements, Adventist Health White Memorial (AHWM), a US Healthcare provider, used the services design process shown in Figure 6.1-2. New healthcare services were identified during Steps 1-3 of the healthcare services design process. Once the executive team decides to move forward with a new healthcare service or work process, determination of key service/process requirements occurs during Step 4. A team of appro...

BPIR Categories

3.1.1 Establish a design process
3.2.5 Involve stakeholders in innovation & product/service development
3.2.6 Review and improve design process
3.4.1 Design product/process/service enhancements
3.6.1 Manage product/process/service development