To design services and processes to meet key healthcare services and work process requirements, Adventist Health White Memorial (AHWM), a healthcare provider based in Los Angeles, CA, United States, uses the services design process shown in Figure 6.1-2. New healthcare services are identified during Steps 1-3 of the healthcare services design process. Once the executive team decides to move forward with a new healthcare service or work process, the determination of key service/process requiremen...

BPIR Categories

3.1.1 Establish a design process
3.2.5 Involve stakeholders in innovation & product/service development
3.2.6 Review and improve design process
3.4.1 Design product/process/service enhancements
3.6.1 Manage product/process/service development

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