Service and Process Design at Baldrige Award Winning Teaching Hospital Adventist Health White Memorial (AHWM)

To design services and processes to meet key healthcare services and work process requirements, Adventist Health White Memorial (AHWM), a healthcare provider based in Los Angeles, CA, United States, uses the services design process shown in Figure 6.1-2. New healthcare services are identified during Steps 1-3 of the healthcare services design process. Once the executive team decides to move forward with a new healthcare service or work process, the determination of key service/process requiremen...

BPIR Categories

3.1.1 Establish a design process
3.2.5 Involve stakeholders in innovation & product/service development
3.2.6 Review and improve design process
3.4.1 Design product/process/service enhancements
3.6.1 Manage product/process/service development