In 2004 the Singapore Public Utilities Board (SPUB), a statutory water board and winner of the 2008 Singapore Quality Award, set a service response target of turning on water supply after completion of piping works to 95% of affected customers within 1 working day. Between 2004 and 2007 inclusive, despite a construction sector boom, and…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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