Alcoa, a US based producer of aluminium products, set up its first shared services operation in 1992 when it consolidated its financial functions into a single centralised business structure. This move resulted in the replacement of 437 employees with just 150. Later the accounts payable, receivables, and ledger systems in every location were replaced by a single, more efficient shared services business unit (Alcoa Business Support Services (ABSS)) with eight total systems. Enormous savings resu...

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2.4.4 Create shared services centres

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