An anonymous company conducted a global benchmarking exercise into its finance organisation and found it had an outdated infrastructure, cost over 4% of company revenues to run, staff spent in excess of 50% of their time collecting data, and the information did not meet global business information needs. A re-engineering team redesigned the business processes of the company and proposed the company create an SSC to process common transactions, drive down costs and improve the quality of the serv...

BPIR Categories

2.4.4 Create shared services centres
15.1.1 Strategy success measures & performance indexes
15.3.1 Financial performance

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