In 2003 SYSCO, a US food service marketer and distributor with over 47,000 employees, embarked on a shared services initiative to centralise its payroll services for its 60 operating companies. The shared services group was established as a separate legal entity with the goals of: saving costs (most important); ensuring that compliance was increased by greater control; eliminating redundancy; and gaining efficiencies. The setting up included the acquisition of valid data and establishing trackin...

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2.4.4 Create shared services centres
11.2.2 Process payroll

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