MetLife Inc a leading provider of insurance and other financial services used a shared services model to streamline operations and reduce unnecessary costs incurred in the financial management processes of its international operations. Two of twelve international operations were set up as Centres of Excellence to offer advice and support to the other 10. As a result: 1) Better relations were achieved between all international operations; 2) Immediate reductions in hardware, software and labour e...

BPIR Categories

5.3.3 Move materials & resources
2.1.8 Understand the internal environment/performance
11.1.2 Manage resource allocation
10.4.4 Manage internal information & knowledge sharing

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