In 2003/2004, the Orlando Area ASQ section 1509, a section of the American Society for Quality, initiated a Seniors First Six Sigma project to develop a roadmap for improving the Meals-on-Wheels programme in Orange County, Florida, USA. A Six Sigma working group, led by a team leader and a six sigma black belt instructor, followed…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.3.2 Provide the service
15.2.4 Service performance e.g. quality/delivery/value

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