The Bank of America, a US bank, adopted six sigma throughout the organisation and later applied it to its diversity programme. The bank used Six sigma to design, identify improvement opportunities, evaluate and measure the impact of its diversity initiatives. As a result the corporation was able to ensure all changes were data driven, implemented…

BPIR Categories

9.6.6 Manage & support workforce diversity
14.3.2 Implement an improvement approach/method/technique

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