Virtua Health is the dominant health care provider in the New Jersey suburbs of Philadelphia. It brings together four hospitals, two ambulatory surgery centres, two long-term care facilities, a health & fitness centre, and a home health company. The motivation to implement Six Sigma came from the board who decided performing at an average level was not enough. Goals were set and a cultural transformational programme called the STAR initiative was begun. Virtua's CEO was the champion and sponsor ...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.1 Leaders communicate with employees
10.4.5 Manage external information & knowledge sharing

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