In 1988, Commonwealth Health Corporation (CHC), a US healthcare corporation, chose Six Sigma to change its approach to problem-solving, improve its processes and reduce costs. CHC executives and managers were trained as Greenbelts in Six Sigma methodology. To ensure buy-in at all levels, the CEO drove the challenge to become a Six Sigma organisation and the company invested $900,000 on the implementation. A Champion was given responsibility to measure the progression of Six Sigma and determine i...

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14.3.3 Implement an org-wide continuous improvemnt program
8.2.1 Leaders communicate with employees

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