To reinvent its trash service and reduce service costs through labour efficiencies, the City of Kingsport’s Public Works Department initiated a Six Sigma project. A team was selected and they spent nine months identifying, plotting and measuring all the processes of trash service, i.e.., truck purchasing, daily routing, fleet maintenance practices, collection methods, disposal operations, etc. Each sub-process was assessed against critical customer service requirements i.e.., service reliabili...

BPIR Categories

6.1.1 Plan key production & delivery processes
14.3.2 Implement an improvement approach/method/technique
6.4.2 Implement systems for managing the service

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