As its average length of stay for congestive heart failure patients was 2.3 days more than Medicare's benchmark of 4.2 days, the Six Sigma team at Virtua Health, a four-hospital US health provider, analysed patient data using Six Sigma methodologies and discovered significant process variations. These included discharge delays because of test result hold ups and some physicians using more tests than others. Standard procedures were created that modified the flow of test results and the average l...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
15.2.4 Service performance e.g. quality/delivery/value

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