In 1999 Xerox, a global technology and services enterprise, was introduced lean six sigma when it outsourced its billing processes. In 2002 the company made a serious commitment to the six sigma methodology. The company invested $14 million and earned a $6 million return in 2003, with larger payoffs expected. The company was then able…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
11.2.3 Process accounts receivable, credit, & collections
7.1.1 Develop, deliver, & maintain customer billing

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