Clarkson University, a US educational institution, applied six sigma tools to address student scheduling errors. A team identified 16 defect opportunities, measured defect occurrences and applied six-sigma approaches. The result was a faster, more accurate system for the students and a significantly reduced workload on the academic coordinators. The six sigma level attained was 4.5 sigma....

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14.3.2 Implement an improvement approach/method/technique

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