To overcome a medication administration records (MAR) error rate of 0.33% per million an anonymous mid-sized US hospital initiated a lean Six Sigma project to determine changes in policy and practices to reduce the error rate. A project team, appointed from employees with relevant daily floor level experience in various associated processes, combined lean methods…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
2.5.3 Develop and deploy action plans & projects
15.2.4 Service performance e.g. quality/delivery/value
15.3.1 Financial performance

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