In 2000, Mount Carmel Health System, a US health provider, initiated a Six Sigma programme which by 2004 was allocated some $3.2 million in the budget with 45 full time employees certified as Black Belts. All employees received Six Sigma training with some trained to be Green belts by the Black Belts. The Green belts trained other staff and worked with the Black Belts to guide organisational units through their Six Sigma projects. During the first year the return on the investment was a negative...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
15.3.1 Financial performance

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