In 2003, faced with problems meeting its go-live dates, IDX Systems Corp, a US software vendor, used Six Sigma data processes in its Flowcast division to identify the causes of the problems and to fix them. Employees examined and measured how long it took to install products in various settings, identified the areas that were in most in need of improvement and then introduced the needed improvements. Within 15 months of introducing Six Sigma, the division reduced costs by $4.5 million and achiev...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
15.3.1 Financial performance

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