To address a chronic problem with their billing department, the North Shore-Long Island Jewish Health System's Center for Emergency Medical Services (CEMS), a provider of emergency and non-emergency ambulance transport launched a six sigma quality initiative in 2001. Two employees were sent to Six Sigma training, and a sponsor and a team of content experts were assembled and briefed on Six Sigma concepts and methodologies. The team defined and measured the process, and obtained data from the Sy...

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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