A US semiconductor manufacturer was able to achieve a benefit from the loss of two valuable employees, the project leader and chief architect who had been working on a new product. The employees had left to start their own business developing systems built around chips like the one being designed by the former employer. Rather than dwelling on the departures as a huge loss, the company saw that the start-up was an excellent prospective customer and potential alliance partner, and capitalised on ...

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9.6.2 Manage employee satisfaction
9.10.1 Retain human capital

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