At Noor Arfa Batik, a family owned Malaysian batik manufacturer, the generation of social capital was focused on trust, involvement and the building of informal networks. Social capital existed among family members and no single family member dominated the running of the business. Daily management was the responsibility of trusted employees and the CEO’s sons, while the CEO concentrated on business expansion and venturing into new markets. Meetings between the CEO and managers were held on a m...

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
9.7.1 Encourage employee involvement and feedback
2.4.1 Design the organisational structure

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