A US IT consulting firm lost a highly skilled programmer to a competitor. The firm adopted a win-or-lose approach, which looked at employee turnover only through the lens of administrative and human-capital costs and tried to restrict her from using her knowledge by suing her, alleging trade secrecy misappropriation. However, before the litigation was settled, the ex-employee had left the competitor and joined a very large company that was a potential client of the IT firm. The adversarial appro...

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9.6.2 Manage employee satisfaction
9.10.1 Retain human capital

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