Beginning in 2012, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, made a concerted effort to engage students, parents, and all stakeholders through web-based technology and social media. CSSD launched its Facebook page in 2012 and it was monitored several times a day…

BPIR Categories

4.1.5 Develop & implement e-commerce strategy
1.3.2 Determine & provide customer contact mechanisms

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