Social Networking drives revenue growth and ROI

A large US professional services company invested $5.7 million in internal infrastructure adjustments and external technology and services to build a corporate alumni social network. The network enabled the company to maintain contact with ex-employees and many returned to the company. Returning employees brought with them newly formed relationships from outside the firm. The firm capitalised on these relationships which drove a $50 million growth in revenue. With cost savings included the corp...

BPIR Categories

9.3.3 Recruit, select & hire employees
10.4.5 Manage external information & knowledge sharing