Social Networking used to address loss of knowledge in a government commission

To address the loss of some 3,900 years of experience every year through the retirement of older workers, the US Nuclear Regulatory Commission (NRC) turned to an enterprise social networking tool that allowed collaboration throughout its decentralized structure, The NRC identified interested users in each office during the beginning stages who helped design the user interface and train colleagues in the tool's use. The tool was rolled out over three years and by 2010 some 25% of staff had pooled...

BPIR Categories

10.2.3 Store information/knowledge
9.7.2 Provide mechanisms for internal communication
9.3.7 Manage employee retirement