Speed of Tax Refunds at Award Winning Singapore Inland Revenue Authority

The Inland Revenue Authority of Singapore (IRAS) pledged to refund all credits due within 30 days, otherwise interest would be paid. IRAS met its stretch target of 100% refunds within 30 days in each of the past 3 years (2006 - 2009)s. More than 95% were refunded within 14 days (Figure 7.15). IRAS received the Singapore Quality Award in 2011. For further information refer to Section 7.1 in the Download File....

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.11 Financial management