Staffing Strength (Employee Fill Rate) results at MidwayUSA, a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, was an indicator of capacity. MW measured the percent of approved positions currently staffed each quarter. In 2014, against its goal of a 90% fill rate MW achieved a rate of…

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15.4.5 Employee recruitment, retention, succession plans

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