To facilitate stakeholder management Jenks Public Schools (JPS), a US School District and winner 2005 Malcolm Baldrige National Quality Award (Education Sector) included listening and learning to determine students' and stakeholders' requirements and expectations as a vital component of its Comprehensive Local Education Plan (CLEP). Staff surveys and patron surveys, group meetings, etc were all…

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
1.3.1 Build customer relationships
1.1.4 Conduct customer interviews/focus groups

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