Stakeholder satisfaction provided a competitive advantage for Advocate Good Samaritan Hospital (GSAM), a US community hospital, winner of the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector), the Lincoln Foundation Award for Performance Excellence in Health Outcomes, and was rated one of Thomson Reuters 100 Top Hospital Overall. In seven areas of Physician Satisfaction Requirements GSAM outperformed its main competitors. In 2009: For example, for Overall Nursing Care GSAM was rat...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.4.1 Employee satisfaction/dissatisfaction

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