To improve stakeholder satisfaction the Jenks Public Schools (JPS) a US School District and winner of the 2005 Malcolm Baldrige National Quality Award (Education Sector), initiated a District-wide Phone Messenger system, refined flyer distribution procedures, established an issue Drop Box on the JPS Web page, and included Patrons on the Curriculum Development committee and the…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
2.2.1 Obtain stakeholder input into strategy formulation

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