”To transition to fact-based management and fuller transparency, the city adopted the Baldrige Criteria for Performance Excellence created a leadership system that incorporated strategy, culture, and results. The city’s strategic planning, budgeting, measurement and reviews, and work system planning were all organised around seven major outcome areas developed collaboratively by citizens, business representatives, and city…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
2.2.4 Formulate and review business unit strategy
14.3.4 Conduct a business excellence assessment.

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