Strategic performance management in a telecommunications company

An anonymous UK company (one of the largest telecommunications companies in the UK) established its mission as "to be viewed by its customers in western Europe as the best provider of telecommunications, to make a profit, and to develop the talents of its people". The organisation translated the mission into critical success factors and applied these to critical organisational processes to produce output measurements. The company: 1) Developed its strategic plan and three year business plan from...

BPIR Categories

2.2.4 Formulate and review business unit strategy
8.2.5 Leaders review org performance/capabilities
14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.
2.2.1 Obtain stakeholder input into strategy formulation