To establish strategic objectives and deploy action plans the Strategic Planning Process (SPP) at the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), followed a six-step process. Participants in the planning process included the Board of Directors (BOD), the Executive Council (EC),…

BPIR Categories

2.2.4 Formulate and review business unit strategy
2.5.2 Develop & set organisational goals

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