To establish strategic objectives and deploy action plans the Strategic Planning Process (SPP) at the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), followed a six-step process. Participants in the planning process included the Board of Directors (BOD), the Executive Council (EC), the Leadership Group (LG), departmental process owners, and other stakeholders. The six steps were:
1) BOD Retreat - system missio...
BPIR Categories2.2.4 Formulate and review business unit strategy
2.5.2 Develop & set organisational goals