To implement its strategic plan the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, used the strategy map, environmental scans, SWOT and known resource constraints, to prioritise strategic objectives. Detailed strategic goals/objectives and strategic project plans, including key performance indicators and projections, were integrated with budget, capital impr...

BPIR Categories

2.5.1 Communicate policies & strategies
2.5.3 Develop and deploy action plans & projects

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