Critical to the achieve of strategic objectives at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was the accomplishment of organisation's Action Plans (APs). Against an internal target of 100%, MTS achieved 99% in 2011, 98% in 2012, 96% in 2013, and 99% in…

BPIR Categories

15.1.1 Strategy success measures & performance indexes

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