The Inland Revenue Authority of Singapore (IRAS), winner of the 2011 Singapore Business Excellence Award, conducted a Corporate Planning Exercise every 5 years to set the medium-term directions, strategies and goals following a 4-phase Framework. Annual Planning focussed on more immediate challenges and set priorities for division-level action planning. Divisions reviewed and aligned divisional goals and strategies, depicted in divisional strategy maps, to agreed corporate directions and targets...

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2.2.4 Formulate and review business unit strategy

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