To guide its journey towards organisational excellence, the Singapore Prison Service (SPS), winner of the 2006 Singapore Quality Award, adopted a systematic Corporate Planning Process. Planning seminars were conducted every 3-5 years and potential challenges, scenarios and driving forces were identified. A 3-year Strategic Framework for Action, Focal Areas and corresponding Strategic Thrusts and projects…

BPIR Categories

2.2.4 Formulate and review business unit strategy
9.5.1 Develop performance management approach

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