The annual strategic planning process at the Singapore Land Transport Authority (SLTA), a national transport authority and winner of the 2008 Singapore Quality Award for Innovation Excellence, was initiated at a corporate retreat where emerging strategic issues and challenges were identified and corporate objectives and strategies for coming year formulated. An integrated approach actively involved internal and external stakeholders and all SLTA groups organised their own retreats where work pl...

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2.2.4 Formulate and review business unit strategy

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