The strategic analysis and planning stages of the 5-stage Corporate Planning Framework (CPF) at Singapore’s Immigration & Checkpoints Authority (ICA), a government agency, facilitated long-term planning through the identification of challenges and the formulation of effective responses, taking into account changes in the operating environment. A Whole-of-Government (WOG) approach provided the direction to identify strategic…

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2.2.4 Formulate and review business unit strategy

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