The Strategic Plan at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), covered customer involvement, financial health, economic development, education, neighbourhood and environmental vitality, youth development, family values, strength in diversity, traffic, mobility and connectivity. To develop priorities and make strategic decisions the city obtained and analysed data from its resident and business customers vi...

BPIR Categories

2.2.4 Formulate and review business unit strategy
13.7 Develop community relations

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