Nanyang Polytechnic, Singapore (NYP), winner of the 2011 Singapore Business Excellence Award, based its Strategic Plan on its mission areas and strategic initiatives were focussed on students, innovations in teaching & learning and in industry linkages. To get the planning underway, focus groups gathered and analysed information and reviewed benchmarking studies. A Strategy Map depicting NYP's strategic objectives, critical business processes and key indicators, was cascaded throughout NYP to Sc...

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2.2.4 Formulate and review business unit strategy

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