Comprehensive reform at the Montgomery County Public Schools (MCPS), the 16th-largest school district in the US, was guided by its strategic plan, “Our Call to Action: Pursuit of Excellence (OCA)”. Senior leaders solicited shared concerns and expectations from partners, customers, and the community and codified them in the OCA. The OCA incorporated five strategic goals, clearly defined key performance measures and action plans, was aligned with the Maryland State Board of Education's Bridge ...
BPIR Categories2.2.4 Formulate and review business unit strategy
14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.